Check a transfer or missing payment

Work out whether the problem is broadcasting, network confirmation, the destination or an internal service credit.

Suggested reading order · about 19 minutes in total

Your task checklist

Mark each check after you have done it. This is your own record; the website does not verify a payment or account.

0 of 4 checks marked

I obtained the actual public transaction ID, rather than a screenshot of a withdrawal request.Look up a transaction →
I compared its full output address, network and amount with the receiving instructions.Check the requested destination →
I distinguished an unconfirmed transfer, confirmed output and a service’s internal credit.Understand the stages →
I saved the transaction ID and receiving policy before escalating to the service. I have not assumed an API outage means a failed payment.Keep a reconciliation record →

Only these check marks are saved in this browser. No addresses, balances or account details are stored.

Step 1 · 4 min read
Read the transaction record
Find the public transaction ID and interpret confirmations, outputs and change.
How to read a Litecoin block explorer: transactions, addresses, and blocks →
Step 2 · 4 min read
Check the network and address
Compare the actual destination with the receiving service’s current instructions.
Litecoin address formats explained: legacy, SegWit, Bech32, and MWEB →
Step 3 · 4 min read
Check the receiving policy
Understand why a confirmed transaction may still await account credit.
How to verify a Litecoin transaction is legitimate: a merchant checklist →
Step 4 · 7 min read
Do not assume a broadcast can be cancelled
Check replacement policy, competing spends and confirmation before retrying.
Can you cancel a Litecoin payment? What changes after broadcast →