Check a transfer or missing payment

Work out whether the problem is broadcasting, network confirmation, the destination or an internal service credit.

Suggested reading order · about 47 minutes in total

Your task checklist

Mark each check after you have done it. This is your own record; the website does not verify a payment or account.

0 of 4 task checks marked

I obtained the actual public transaction ID, rather than a screenshot of a withdrawal request.Look up a transaction →
I compared its full output address, network and amount with the receiving instructions.Check the requested destination →
I distinguished an unconfirmed transfer, confirmed output and a service’s internal credit.Understand the stages →
I saved the transaction ID and receiving policy before escalating to the service. I have not assumed an API outage means a failed payment.Keep a reconciliation record →

Only these check marks are saved in this browser. No addresses, balances or account details are stored.

Step 1 · 4 min read
Read the transaction record
Find the public transaction ID and interpret confirmations, outputs and change.
How to read a Litecoin block explorer: transactions, addresses, and blocks →
Step 2 · 7 min read
Check the network and address
Compare the actual destination with the receiving service’s current instructions.
Litecoin address formats: checksums, compatibility and MWEB →
Step 3 · 4 min read
Check the receiving policy
Understand why a confirmed transaction may still await account credit.
How to verify a Litecoin transaction is legitimate: a merchant checklist →
Step 4 · 8 min read
Check a wallet that was offline
Separate a confirmed output from the receiving app’s current local view.
Your wallet is offline. Can Litecoin still arrive? →
Step 5 · 7 min read
Do not assume a broadcast can be cancelled
Check replacement policy, competing spends and confirmation before retrying.
Can you cancel a Litecoin payment? What changes after broadcast →
Step 6 · 9 min read
Check an expired checkout
Reconcile the first payment before paying a replacement invoice.
Your Litecoin invoice expired. Check before you pay again →
Step 7 · 8 min read
Prepare a support request
Ask the next precise question without publishing account details or wallet secrets.
Need help with a Litecoin payment? Build a clear support request →

These studies go further into the topic. They are separate from the main reading order.

Optional · 10 min read
Compare two recorded mempool alerts
See what the archived snapshots established without treating them as a current transaction diagnosis.
Two Litecoin mempool alerts: what the snapshots actually showed →

Do not infer a failed payment from an unavailable API or send a duplicate before establishing the status of the first transaction.